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Key Elements
There are three key elements of quality: Customer, Process and
Employee. Everything we do to remain a world-class quality company
focuses on these three essential elements.
1. The Customer
Delighting Customers Customers are the center
of Horizon Systems universe. They define
quality, performance, reliability, competitive prices, on-time
delivery, service, clear and correct transaction processing and more.
In every attribute that influences customer perception. We know that
just being good is not enough, delighting our customers is a
necessity. Because if we don't do it, someone else will!
2. The Process
ztside-In Thinking
Quality requires us to look at our business from the customer's
perspective, not ours. In other words, we must look at our processes
from the outside-in. By understanding the transaction lifecycle from
the customer's needs and processes, we can discover what they are
seeing and feeling. With this knowledge, we can identify areas where we
can add significant value or improvement from their perspective.
3.The Employee
Leadership
Commitment
People create results. Involving all employees is essential to Horizon
Systems quality approach. Horizon
Systems is committed to providing
opportunities and incentives for employees to focus their talents and
energies on satisfying customers.
All Horizon employees are trained in the strategy, statistical tools
and techniques of Horizon’s Quality.
Training courses are offered at various levels:
- » Quality Overview Seminars:
Basic Horizon Systems awareness.
- » Team Training: Basic
tool introduction to equip employees to participate on Horizon
teams.
- » Design for Horizon
Systems (DFST) Training: prepares teams for the use of statistical
tools to design it right the first time.
Quality is
the responsibility of every employee. Every employee must be involved
and motivated.
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